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Terms of Service

Essence by Rubina – Terms & Conditions

By shopping with us, you agree to the following terms:

• Products are handmade; slight variation in color or finish may occur
• Order confirmation does not guarantee stock availability
• Prices and availability are subject to change without notice
• All visuals are property of Essence by Rubina and may not be reused

Proudly handmade in Pakistan, loved everywhere

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Size Guide

Essence 36 37 38 39 40 41 42
EU Size 36 37 38 39 40 41 42
US Size 5 6 7 8 9 10 11
UK Size 3 4 5 6 7 8 9

 

How to measure your foot size

Place your foot on a piece of paper, trace it, and measure the distance from your big toe to your heel (in cm/inch). Use the foot length chart above to select your size.


Need help?

WhatsApp us at +92 300 8444453 for sizing support.
Essence by Rubina – Refund & Exchange Policy

At Essence by Rubina, we take great care in crafting each pair, and your satisfaction is our priority.

✨ Exchange Policy

Exchanges are accepted within 7 days of receiving your order.
The item must be:
• Unused and unworn
• In its original packaging
• In resellable condition


🚫 Non-Exchangeable Items

• Sale items and discounted products are non-exchangeable.
• Customized sizes are also not eligible.


🔁 How to Request an Exchange

1. Contact our support on WhatsApp(03008444453) or Instagram with your order number.
2. Mention the reason for exchange and preferred size/product.
3. Once approved, ship the item back to us (return shipping cost is borne by the customer).


📦 Damaged or Incorrect Items

If you received a damaged or wrong product, we’ll cover the return shipping and issue a full replacement.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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