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Shipping Policy

Essence by Rubina – Shipping Policy

We currently deliver across Pakistan with reliable courier partners to ensure timely and safe delivery.

🚚 Delivery Timeframe

Standard delivery: 3–5 working days
Festive periods: May take slightly longer due to high order volume

💰 Shipping Charges

Shipping across Pakistan: PKR 250
Free shipping on orders above PKR 5,000

🌍 International Orders

We are currently not offering international delivery. However, this service will be launched soon — stay tuned via our Instagram channel.

Proudly handmade in Pakistan, loved everywhere

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Shoe Size Table
Essence 36 37 38 39 40 41 42
EU Size 36 37 38 39 40 41 42
US Size 6 7 8 9 10 11 12
Foot Length 9 9.3 9.5 9.8 10 10.3 10.5

 

A great way to measure your foot size is to draw it on a piece of paper and measure the distance between your big toe and your heel in inches. Then follow the above chart under the section foot length and order your size. 

Choose a snug fit – natural leather expands by about half an inch to the take the shape of your foot after a week or two of wear.

If you need further assistance with sizing please WhatsApp us at: +92 300 8444453
Essence by Rubina – Refund & Exchange Policy

At Essence by Rubina, we take great care in crafting each pair, and your satisfaction is our priority.

✨ Exchange Policy

Exchanges are accepted within 7 days of receiving your order.
The item must be:
• Unused and unworn
• In its original packaging
• In resellable condition


🚫 Non-Exchangeable Items

• Sale items and discounted products are non-exchangeable.
• Customized sizes are also not eligible.


🔁 How to Request an Exchange

1. Contact our support on WhatsApp(03008444453) or Instagram with your order number.
2. Mention the reason for exchange and preferred size/product.
3. Once approved, ship the item back to us (return shipping cost is borne by the customer).


📦 Damaged or Incorrect Items

If you received a damaged or wrong product, we’ll cover the return shipping and issue a full replacement.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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