FAQs
FAQs
Find quick answers about ordering, sizing, delivery within Pakistan, and product care. If you need help, contact us anytime.
1. How can I place an order?
Browse the website, select your preferred style and size, add it to your cart, then proceed to checkout. Enter your delivery details and choose a payment method to confirm your order.
2. Are product colors accurate?
We aim to display colors as accurately as possible. Slight variations can occur due to lighting, photography, and different screen or device settings.
3. How can I contact customer support?
Email us at support@essencebyrubina.com or WhatsApp at +92 300 8444 453.
4. Do you have a physical store?
We are currently an online only brand, so you can shop our full collection directly on our website.
5. How do I choose the right size?
Each product page includes a size guide. If you are unsure, WhatsApp us at +92 300 8444 453 and we will help you choose the best size.
6. Will the shoes stretch over time?
Some materials, especially leather based styles, may naturally soften and stretch slightly after a few wears. This helps improve comfort over time.
7. Are the shoes suitable for wide or narrow feet?
Fit can vary by design. We recommend measuring both foot length and width. If you want personalized guidance, WhatsApp our team and we will suggest the best option.
8. Do all styles fit the same?
Not always. Fit may vary depending on the silhouette and material. If you are between sizes, sizing up is usually more comfortable.
9. Do you deliver outside Pakistan?
Currently, we deliver within Pakistan only.
10. What payment options are available in Pakistan?
We offer Cash on Delivery (COD), bank transfer, JazzCash, EasyPaisa, and card payments (where available at checkout).
11. What are the shipping charges in Pakistan?
We offer free shipping on orders of PKR 5,000 and above. Shipping charges for orders below the threshold are shown at checkout.
12. What is your return, refund, or exchange policy?
We do offer return and exchange support in eligible cases, based on our policy terms. For the quickest help, please contact us within a short time after delivery and share your order number along with photos, if needed. You can review the latest policy here: Shipping and Returns.
13. How should I care for my shoes?
Gently wipe with a clean, dry cloth after use. Avoid harsh chemicals and handle embellishments carefully to prevent snagging or damage.
14. Any storage tips?
Keep your footwear away from water and direct sunlight. Store pairs in the original Essence box or a dust bag to protect them from humidity and dust.
Still have a question? We are happy to help.
