FAQs

1. How can I place an order at Essence by Rubina?
Shopping is easy! Browse our website, select your favorite products, add them to your cart, and proceed to checkout by filling in your shipping and payment details.

2. Are the product colors accurate?
We strive to ensure accurate color representation. However, colors may appear slightly different due to screen or device settings.

3. How can I contact customer service?
You can reach us at support@essencebyrubina.com or WhatsApp us at +92 300 8444 453. Our team is happy to help!

4. Do you have a physical store?
Essence by Rubina is currently an online-only footwear brand.

5. How do I choose the right size?
Each product page has a size chart and measuring guide. For further help, WhatsApp us anytime at +92 300 8444 453.

6. Will my shoes stretch over time?
Yes, our shoes—especially leather-based—may naturally stretch about half an inch after a few wears for enhanced comfort.

7. Are the shoes suitable for wide or narrow feet?
We recommend measuring both foot length and width before ordering. If in doubt, feel free to contact us for personal size guidance.

8. Do all styles fit the same?
Fit may vary slightly depending on design. When in doubt, consider sizing up for a more relaxed fit.

9. Do you ship internationally?
Yes, we ship worldwide. Orders typically arrive within 7 to 10 working days.

10. What payment options do you offer?
For Pakistan, we accept COD, Bank Transfer, JazzCash/EasyPaisa, and Credit Card.
For international orders, we accept Credit Cards, Bank Transfer, and Western Union.

11. What are your shipping charges?
Orders within Pakistan enjoy free shipping on PKR 5,000+.
International shipping charges vary by destination and parcel weight.

12. Will I have to pay customs duties or taxes?
Yes. Any customs or import duties are the responsibility of the customer.

13. What is your return/refund policy?
We do not accept returns, cancellations, or refund requests once the order is confirmed.

14. How should I care for my shoes?
Use a dry cloth to gently wipe off dust. Handle embellishments carefully to avoid wear or damage.

15. Any storage tips?
Avoid water exposure and store your footwear in Essence boxes to protect against moisture and humidity.