FAQ's
How can i make a purchase from Essence?
The ordering process at Essence by Rubina is quick and easy. Simply navigate the website, select your desired items, add them to your cart, and input your necessary information during checkout.
Are the colors of the products accurate or not?
In order to ensure the accuracy of color representation, our team has made a diligent effort. Nevertheless, it is worth mentioning that there may be variations in color perception on different displays and screens.
How do i contact your customer service team?
Contact our customer care department by sending an email to support@essencebyrubina.com or reaching out to us on whatsapp at +92 300 8444 453. Rest assured, our knowledgeable team will provide you with the assistance you need in a timely manner.
Where is the physical outlet of Essence?
Presently, Essence solely operates as an e-commerce platform.
How should i choose my size?
Every product page on our website features a comprehensive size chart and step-by-step instructions for accurately measuring your foot. If you need further assistance, feel free to contact us via WhatsApp at +92 300 8444 453.
Do Essence products stretch overtime?
As you wear our products, you'll notice a gradual increase in comfort due to the natural expansion of the leather. After wearing them at least 2-3 times, the leather expands by about half an inch.
Do Essence products fit wide, narrow or problematic feet the same?
If you're unsure about shoe sizes, we recommend measuring your foot length and width before placing an order with us. This ensures a better fit. If you need any further assistance, feel free to reach out to us on WhatsApp at +92 300 8444453.
Do all products styles fit the same?
In order to ensure the best fit for your Essence shoes, we recommend considering a size up. Keep in mind that the fit may slightly vary depending on the specific style you choose. If you find the product to be a bit tight, allow some time for it to mold to the shape of your foot.
Which countries does Essence ship to?
The Essence product is available for global shipping and will typically arrive within 7 to 10 working days.
What are the different payment methods?
We accept Cash on Delivery (COD), EasyPaisa/JazzCash, Bank Transfer, and Credit Card Payment for local clients. For international orders, we also accept Western Union, Credit Cards, and Bank Transfer.
What are the shipping charges?
Free shipping is available for all orders within the Pakistan. However, international shipping charges will vary depending on your specific location and the weight of your order.
Would there be any hidden taxes or duties that i must pay?
Customer is responsible for paying any custom duties or taxes on imported products. Please be aware that we cannot control these duties.
What is your return and refund policy?
According to our company's policy, we do not accept return, cancellation, and refund requests.
How do i care for my products?
To eliminate dried-on dirt and dust, softly wipe your shoes using a dry cloth. Exercise caution when handling embellishments as excessive force may result in their wearing off.
Any tips to keep in mind?
To maintain the longevity of the shoes, it is advisable to refrain from exposing them to water due to their leather base. Optimal preservation can be achieved by storing the shoes in Essence boxes, ensuring they are protected from moisture in the surrounding air.
The ordering process at Essence by Rubina is quick and easy. Simply navigate the website, select your desired items, add them to your cart, and input your necessary information during checkout.
Are the colors of the products accurate or not?
In order to ensure the accuracy of color representation, our team has made a diligent effort. Nevertheless, it is worth mentioning that there may be variations in color perception on different displays and screens.
How do i contact your customer service team?
Contact our customer care department by sending an email to support@essencebyrubina.com or reaching out to us on whatsapp at +92 300 8444 453. Rest assured, our knowledgeable team will provide you with the assistance you need in a timely manner.
Where is the physical outlet of Essence?
Presently, Essence solely operates as an e-commerce platform.
How should i choose my size?
Every product page on our website features a comprehensive size chart and step-by-step instructions for accurately measuring your foot. If you need further assistance, feel free to contact us via WhatsApp at +92 300 8444 453.
Do Essence products stretch overtime?
As you wear our products, you'll notice a gradual increase in comfort due to the natural expansion of the leather. After wearing them at least 2-3 times, the leather expands by about half an inch.
Do Essence products fit wide, narrow or problematic feet the same?
If you're unsure about shoe sizes, we recommend measuring your foot length and width before placing an order with us. This ensures a better fit. If you need any further assistance, feel free to reach out to us on WhatsApp at +92 300 8444453.
Do all products styles fit the same?
In order to ensure the best fit for your Essence shoes, we recommend considering a size up. Keep in mind that the fit may slightly vary depending on the specific style you choose. If you find the product to be a bit tight, allow some time for it to mold to the shape of your foot.
Which countries does Essence ship to?
The Essence product is available for global shipping and will typically arrive within 7 to 10 working days.
What are the different payment methods?
We accept Cash on Delivery (COD), EasyPaisa/JazzCash, Bank Transfer, and Credit Card Payment for local clients. For international orders, we also accept Western Union, Credit Cards, and Bank Transfer.
What are the shipping charges?
Free shipping is available for all orders within the Pakistan. However, international shipping charges will vary depending on your specific location and the weight of your order.
Would there be any hidden taxes or duties that i must pay?
Customer is responsible for paying any custom duties or taxes on imported products. Please be aware that we cannot control these duties.
What is your return and refund policy?
According to our company's policy, we do not accept return, cancellation, and refund requests.
How do i care for my products?
To eliminate dried-on dirt and dust, softly wipe your shoes using a dry cloth. Exercise caution when handling embellishments as excessive force may result in their wearing off.
Any tips to keep in mind?
To maintain the longevity of the shoes, it is advisable to refrain from exposing them to water due to their leather base. Optimal preservation can be achieved by storing the shoes in Essence boxes, ensuring they are protected from moisture in the surrounding air.
