Refund & Exchange Policy
Essence by Rubina β Refund & Exchange Policy
At Essence by Rubina, we take great care in crafting each pair, and your satisfaction is our priority.
β¨ Exchange Policy
Exchanges are accepted within 7 days of receiving your order.
The item must be:
β’ Unused and unworn
β’ In its original packaging
β’ In resellable condition
π« Non-Exchangeable Items
β’ Sale items and discounted products are non-exchangeable.
β’ Customized sizes are also not eligible.
π How to Request an Exchange
1. Contact our support on WhatsApp(03008444453) or Instagram with your order number.
2. Mention the reason for exchange and preferred size/product.
3. Once approved, ship the item back to us (return shipping cost is borne by the customer).
π¦ Damaged or Incorrect Items
If you received a damaged or wrong product, weβll cover the return shipping and issue a full replacement.
