Refund & Exchange Policy

At Essence by Rubina, we take great care in crafting each pair, and your satisfaction is our priority.

Exchanges are accepted within 7 days of receiving your order.

The item must be:

• Unused and unworn

• In its original packaging

• In resellable condition

• Sale items and discounted products are non-exchangeable.

• Customized sizes are also not eligible.

1. Contact our support on WhatsApp(03008444453) or Instagram with your order number.

2. Mention the reason for exchange and preferred size/product.

3. Once approved, ship the item back to us (return shipping cost is borne by the customer).

If you received a damaged or wrong product, we’ll cover the return shipping and issue a full replacement.